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Using Health Insurance

Navigating the rules of the health insurance can be complex.

A majority of insured adults (58%) say they have experienced a problem using their health insurance in the past 12 months – such as denied claims, provider network problems, and pre-authorization problems.

This is from a recent Kaiser Family Foundation (KFF) survey of 3,605 U.S. adults with health insurance. It also found:

Nearly half of insured adults who had insurance problems were unable to satisfactorily resolve them, with some reporting serious consequences.

Yet the study found most viewed their health insurance favorably. Those with good health rated it higher than those reporting poor health.